ao333 Privacy Policy – How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how ao333 ("ao333", "we", "us", "our") collects, processes, stores, shares and protects the personal information of users ("you", "your", "Player") who register for and use the ao333 online gaming platform, accessible at ao333.app. This Policy forms part of the ao333 Terms and Conditions and should be read alongside them. By registering an account with ao333 or using any part of the ao333 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

ao333 takes data privacy seriously. We collect only the personal information we genuinely need in order to operate the platform, verify identities, process transactions and comply with our legal obligations. We do not sell your personal data to third parties. We do not share your information with any party that is not directly involved in the operation of the ao333 platform or required by law.

1Personal Data We Collect

The categories of personal data ao333 may collect about you, and the circumstances under which each category is collected, are set out in the table below:

2How We Use Your Personal Data

ao333 uses the personal data it collects for the following specific purposes. We will not use your personal data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent or as required by law:

• To create, verify and manage your ao333 account, including processing your registration details and conducting identity and age verification checks in accordance with our KYC obligations.
• To process deposits and withdrawals in Bangladeshi Taka, including transactions via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate financial records of all transactions conducted on your account.
• To deliver the ao333 gaming experience, including providing access to casino games, sports betting markets, live casino tables, crash games and all other features of the ao333 platform.
• To communicate with you regarding your account, including sending account notifications, transaction confirmations, customer support responses and updates relating to changes to our Terms, Privacy Policy or platform features.
• To monitor gaming behaviour for the purpose of delivering responsible gaming interventions, including detecting patterns associated with problem gambling and applying responsible gaming tools such as deposit limits or time-outs where appropriate.
• To detect, investigate and prevent fraud, money laundering, identity theft and other financial crimes, and to comply with applicable anti-money laundering and counter-terrorism financing obligations.

Our Privacy Commitments at a Glance

3Legal Basis for Processing

ao333 processes your personal data on the following legal bases, depending on the specific purpose for which the data is being processed:

• Contractual necessity: processing required to perform our contract with you, including account management, game delivery and payment processing.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering regulations, age verification requirements and tax reporting obligations.
• Legitimate interests: processing carried out in pursuit of ao333's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: where we rely on your consent as the legal basis for processing — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

4Sharing of Personal Data

ao333 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly where necessary and proportionate to the stated purpose:

• Payment service providers (including bKash, Nagad, Rocket, Upay, Visa and Mastercard processing partners) solely to facilitate the processing of deposits and withdrawals in Bangladeshi Taka on your account.
• Game content providers and platform technology partners who supply the games, live casino tables, sports betting feeds and software infrastructure that power the ao333 platform, to the extent necessary for them to deliver those services.
• Identity verification and KYC service providers engaged to verify your identity and age in accordance with our verification obligations.
• Regulatory authorities, law enforcement agencies and courts where ao333 is required by applicable law or binding legal process to disclose your information.

All third parties with whom ao333 shares personal data are required to handle that data in accordance with applicable data protection standards and to use it only for the specific purposes for which it was shared. ao333 does not authorise any third party to use your personal data for their own independent marketing or business purposes.

5Payment Data and Financial Transactions

When you make a deposit or withdrawal on ao333 using bKash, Nagad, Rocket, Upay, Visa or Mastercard, the relevant payment details are transmitted directly to the applicable payment service provider via a secure, encrypted connection. ao333 does not store full payment instrument details — such as complete mobile wallet numbers or full card numbers — on its own servers. Transaction records, including amounts, dates, payment method type and transaction reference numbers, are retained by ao333 as part of your account's financial history.

All financial transaction records held by ao333 are subject to strict access controls. Only authorised ao333 personnel with a legitimate operational need may access financial transaction records, and all such access is logged and audited. ao333 retains financial transaction records for the periods required by applicable financial regulations and anti-money laundering legislation.

6Cookies and Tracking Technologies

ao333 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us recognise your browser, maintain your login session, remember your preferences and analyse platform usage. The following types of cookies are used on ao333:

• Essential cookies: these are strictly necessary for the platform to function correctly. They enable login sessions, account security features and basic platform navigation. These cookies cannot be disabled without preventing you from using the platform.
• Performance and analytics cookies: these help ao333 understand how players use the platform — for example, which pages are visited most frequently and where players encounter difficulties — so that we can improve the platform experience over time.
• Functionality cookies: these enable ao333 to remember your preferences, such as your preferred language setting, so that the platform behaves in a consistent and personalised way across your sessions.

You may manage cookie preferences through your device or browser settings. Please note that disabling essential cookies will impair or prevent your ability to use the ao333 platform. ao333 does not use third-party advertising cookies and does not serve targeted advertising based on your browsing behaviour on other websites.

7Data Security Measures

ao333 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and secure development practices applied throughout our platform engineering lifecycle.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal data, ao333 will take prompt steps to contain the incident, assess the risk and, where required, notify affected players and relevant authorities in accordance with applicable data breach notification obligations.

8Data Retention

ao333 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention principles apply: account data is retained for the duration of your active account relationship with ao333 and for a minimum period thereafter as required by financial regulations; transaction records are retained for the periods prescribed by applicable financial and anti-money laundering regulations; identity verification (KYC) documents are retained for the periods required by applicable verification obligations; technical and log data is retained for shorter operational periods consistent with its purpose.

When your personal data is no longer required for any legitimate purpose and no legal retention obligation requires us to keep it, ao333 will securely delete or anonymise your data. Anonymised data — where all identifying information has been removed such that the data can no longer be linked to you — may be retained indefinitely for statistical and analytical purposes.

9Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data ao333 holds about you. To exercise any of these rights, please contact the ao333 support team using the contact details provided in the Contact section of this Policy:

• Right of access: you may request a copy of the personal data ao333 holds about you. ao333 will respond to verified access requests within a reasonable time.
• Right of rectification: if you believe that any personal data ao333 holds about you is inaccurate or incomplete, you may request that we correct or complete it. You may also update certain account details directly within your ao333 account settings.
• Right to erasure: subject to legal retention obligations, you may request that ao333 delete your personal data. ao333 will honour erasure requests where no overriding legal obligation requires us to retain the data.
• Right to restrict processing: in certain circumstances, you may request that ao333 restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to withdraw consent: where ao333 processes your personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ao333 will respond to all data rights requests promptly and in any event within the timeframe required by applicable law. We may need to verify your identity before processing a data rights request to ensure that we do not disclose your personal data to an unauthorised party.

10Protection of Minors

ao333 is strictly an adults-only platform. Access to ao333 is prohibited for any person under the age of 21. ao333 does not knowingly collect personal data from individuals under the age of 21. If ao333 becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor may have registered an ao333 account, please contact our support team immediately so that we can take appropriate action.

11Updates to This Privacy Policy

ao333 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services available on the platform. Where changes to this Policy are material, ao333 will provide reasonable notice to registered players via the platform or by email to the address registered to their ao333 account.

The date shown in the "Last updated" notice at the top of this page reflects the date on which the most recent version of this Policy came into effect. The most current version of this Privacy Policy is always available on the ao333 platform. Your continued use of ao333 following the effective date of any update constitutes your acceptance of the revised Policy.

12Contact Our Privacy Team

If you have any questions, concerns or requests relating to this Privacy Policy or to ao333's data processing practices generally, please contact the ao333 support team through the platform. Our support team is available 24 hours a day, 7 days a week, and will direct your enquiry to the appropriate team member.

For written correspondence, ao333 can be contacted at the official support email address displayed in the footer of this page. Please include your registered account username or email address in any written communication to help us identify your account and respond to your query efficiently.